Communication and Cooperation
1. Conflict Solving
Target Group: This course can be organized separately for the Executive level, the Management level and the Operation level. The focus of the course will be adapted to the particular level concerned.
Timeframe: 2 days
Participants: Executive Level max. 9 Persons
Management Level max. 12 Persons
Operation Level max. 16 Persons
Benefits: Conflicts at work often seem to be unavoidable problems and inconveniences caused by different goals and ideas. In fact, conflicts can be turned into personal and professional growth when resolved the right way. This course focuses on effective conflict solving skills and helps the participants to develop the right mindset to turn conflicts into chances by handling them in a rational and open-minded way.
Topics:
- Conflict situations at the workplace
- Differentiation between work conflict and personal conflict
- Conflict management styles
- Respect and open-mindedness as premises for conflict solving
- Constructive conflict solving skills
- Creating win-win-situations
Methods:
- Case study
- Role-play
- Group work
- Feedback