Communication and Cooperation
3. Communication Skills
Target Groups: This course can be organized separately for the Executive level, the Management level and the Operation level. The focus of the course will be adapted to the particular level concerned.
Timeframe: 2 days
Participants: Executive Level max. 12 Persons
Management Level max. 16 Persons
Operation Level max. 24 Persons
Benefits: Misunderstandings and bad communication can result in a loss of time, resources and good relationships; effective communication equals a shortcut to the goal. To communicate the right way is therefore necessary for every person in a company. The participants of this course will learn crucial communication skills to avoid misunderstandings, organize and accomplish tasks with less mistake and communicate the right way for success.
Topics:
- The importance of effective communication
- Common misunderstandings and how to avoid them
- Active listening skills
- Expressing thoughts authentically but appropriately
- Recognizing and eliminating obstacles to effective communication
- Cross-cultural understanding
Methods:
- Role-play
- Discussion
- Lecture
- Group work